Last update: Oct. 17, 2019

RETURNS

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days from the delivery date to return it. 

EU* | UK | USA | CANADA

We offer FREE returns for store credit. If you wish to return the item(s) for a refund to the original payment method, a return fee (see below) will be deducted from your refund. We will provide you with a prepaid return shipping label. 

Full Refund for store credit Refund to orig. payment method
France 
Germany
Italy
Netherlands
UK
Spain
FREE
€ 5.50
Rest of the EU*
USA
Canada
FREE
€  8.80
 
*Except Croatia, Cyprus, Malta, Portugal

You may, of course, always use your own carrier to return the item(s) to us for a full refund. In this case, you will be responsible for the return shipping costs.


REST OF THE WORLD

If for any reason your purchase did not work out, we’ll gladly accept a return for a full refund within 30 days of receiving your order. Please use your preferred carrier to return the item(s) to us. 


HOW TO RETURN AN ITEM?

To initiate a return, please sign in to our Returns Center here.

  1. Enter your order number and email to start the returns request.
  2. Select your items, reason, the refund and shipping method and click “Next.”
  3. You will receive an email with further information on how to complete your return within one business day.
  4. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund/store credit has been issued.

Please note:
All returns must be registered through our Returns Center. Items must be returned within 30 days of delivery and in their original condition (new, unused, unworn, unwashed, all original tags attached). Orders placed separately cannot be returned as one. Store credits are issued in form of an electronic gift card and expire after 1 year of issuance. 

    EXCHANGES

    We are sorry, we no longer offer exchanges. If you would like to receive a different item, color or size, please follow the return process indicated above and place a new order for the items you wish to receive. 


    REFUNDS

    As soon as we have received your return, a refund will be processed, and a credit will automatically be applied to your original method of payment or store credit - depending on your return request. Please note that processing times usually vary between 3-5 business days, may however occasionally take longer, depending on your card issuer. 

    If your order has been sent to a destination outside of the European Union, customs, duties, and sales taxes are not refundable through Daquïni. However, you may be able to recover these by contacting your local customs bureau directly. View import duty information here.


    QUALITY GUARANTEE

    All Daquïni items go through a rigorous quality testing process, however, in the rare case you receive a defective item, please get in touch with us immediately at customerservice@daquini.com. Please make sure to provide us with your order number, the name of the product, a short description and some images of the fault. We will get in touch with you to arrange a free replacement or a full refund.

    ORDER CANCELLATION & CHANGES

    Once an order is submitted, we are unable to change or cancel it, you may, however, return the unwanted item(s) for a full refund within 30 days of delivery. 


    NEED HELP?

    For additional information or for answers to your specific ordering questions, please drop us an email at customerservice@daquini.com or message us via the chat box in the bottom left corner. Our customer service is available Monday through Friday 9 am - 6 pm (Central European Time).