Returns & Refunds

You may cancel a Contract for an order of Products at any time within 14 days beginning on the day you receive the Product(s). The item(s) must not be worn, altered or washed and be accompanied by original tags.

Please note that we can only exchange items for a different size or color if available; if a different item is required a separate order will have to be made. 

All items are quality controlled and checked for any faults before they are dispatched to customers. If you receive an item that is not in perfect condition please contact us immediately.

In the unlikely event you receive an incorrect or faulty item from us we will refund any return postage costs incurred. A member of our Customer Care team will contact you in order to arrange this. However we cannot accept liability or comment on if an item until it has been returned, assessed by our Returns Team and confirmed as faulty.
 

RETURN INSTRUCTIONS:

Please login to your account. If you completed your order as a Guest, an account was created for your convenience and you were emailed the login details. View your Completed Orders and select 'Return Request' for the garment you wish to return. Tell us about the reasons for returning your item and we will contact you to confirm or further discuss your request.

The item must be returned within 14 days of delivery to your postal address. If you do not return the item within this 14-day period you will not be entitled to a refund of the purchase price, however you will be entitled to exchange the goods or be issued a store credit.

If you are entitled to a refund but you would prefer to exchange the item or receive a gift certificate of equivalent value to the item, we are happy to do this for you.

We require that all items are returned to our office using a trackable form of delivery. It is advised that you send us the tracking number for your returned item once available. Any items returned to us without a tracking number are done so at the customer’s risk; we are not responsible for items delayed, damaged or lost in transit.

Please address returns to:

Daquini Wear Ltd.
Cirok u. 9/B/3.
1026-Budapest
Hungary

Please note that all refunds, returns or exchanges for items purchased through a retail outlet other than www.daquini.com must be handled by the original location of purchase. 

If you have any further questions, please email us at [email protected].